Technical Support Specialist

Job Description:As an Automotive Technical Support Representative with Akkodis, you will be responsible for providing prompt, professional and technical support to internal and external customers in response to a variety of technical and repair situations regarding special tools, shop equipment, and computerized diagnostic products and services.

Principal

Duties And

Responsibilities (

ESSENTIAL FUNCTIONS)Provide technical assistance to customers on products purchased from Automotive Service Solutions. Provide troubleshooting assistance to customers via phone, email, and remote support tools. Escalate necessary issues to Senior Technical Support Specialists for direction or resolution. Works internally and with outside sales force, product management and other departments to ensure customer satisfaction. Assists customer service staff with technical and/or complex customer service problems. Researches service part

requirements versus tool replacement and make the appropriate decision. Opening, tracking, and closing trouble tickets within the ticketing and tracking systems; ensures problem ownership and promotes end-user satisfaction

Qualifications:High School diploma or equivalent. Preferred- 2+ years of

experience in technical support or related field

Experience working with automotive diagnosing tools or related software is a plus.Familiarity with basic mechanical and electrical concepts- ASE certification in general vehicle service categories a plus.Possess troubleshooting and problem solving

skills.Excellent oral and written communication

skills. Ability to work collaboratively in a team environment.