Call Center Representative

Company Description

Boca Recovery Center is a Substance Use Disorder program located in Boca Raton, FL. We provide excellence in the medical and clinical treatment of drug and alcohol addiction, as well as co-occurring mental health issues. Our purpose is to work with individuals seeking recovery and provide them with the tools necessary to rebuild their lives through overall health and well-being.

Role Description

This is a full-time on-site role for a Call Center Representative at Boca Recovery Center. As a Call Center Representative, you will be responsible for providing exceptional customer service to clients seeking information and support. Your day-to-day tasks will include answering incoming calls, addressing client inquiries and concerns, providing accurate information, and ensuring customer satisfaction. The role requires strong interpersonal

skills and computer literacy.

Qualifications

Customer Service Representatives And Customer Support

skillsAbility to deliver high levels of customer satisfactionExcellent interpersonal

skillsComputer literacy and proficiency in using customer service software and systemsStrong communication

skills, both verbal and writtenAbility to work effectively in a team environment

Experience in a call center or customer service role is a plusKnowledge of substance use disorder treatment is a plus