Logistics Coordinator - Nights

Location: Chelmsford, Essex

Salary: £24,000.00

Posted: 8 May 2023

Closes: 5 Jun 2023

Job Type: Full Time and Permanent

Business Unit: UK Patient Transport Services

Region / Division: UK & Ireland

Reference: 13790

Role Responsibility:

Location: Chelmsford (CM1 2QE)

Hours: 42 hours per week (4 on 4 off shift pattern 19:00 - 07:00)

Salary: £24,000.00 per annum Plus - Out of hours salary enhancement

Job outline:

ACA Logistics Coordinator, you will ensure the effective and efficient day-to-day operation within the Patient Transport Service by coordinating the distribution of patient journeys with care and respect.

You will work as part of a team alongside Planners, Help Desk Agents, Logistics Specialists and other Site Controllers.

Key Responsibilities

• Understand patient mobility, special needs and staff rosters to allocate appropriate resources effectively.
• Follow the protocols set out for day control to ensure a uniform way of working across the team.
• Manage time efficient routes on a daily basis, making effective use of resources in order to meet patient requirements.
• Deal with all routine routes in a timely manner so that an appropriate response is provided.
• Liaise with the management team to identify any potential problems.
• Treat all callers with respect, courtesy and cordiality, whilst obtaining relevant accurate information quickly.
• Coordinate and provide support to Ambulance Care Assistants and Emergency Medical Technicians and liaise with customers to ensure an excellent service is offered and delivered.
• Ensure utilisation is managed to the highest levels whilst managing costs to the KPIs set.
• Carry out Administration and ensure that record keeping is kept to a high standard.
• Promote a high level of morale, ensuring the team remain customer focused, whilst maintaining integrity at all times.
• Ensure the contracted service is delivered on a timely basis to the required standard in line with policies and procedures.
• Organise and allocate resources to optimise service delivery.
• To attend Back to the Floor days with the crews periodically.

The Ideal Candidate:

• Ability to work effectively as part of a team.
• Customer focused with a strong 'can do' attitude.
• Good communication and problem solving skills with strong time management ability.
• I.T. Literate.
• A caring attitude towards patients and an outgoing, friendly manner, able to show empathy and respect
• Wlling to undergo suitable training including Manual Handling, Risk Assessment, Customer Services, Client Induction and First Aid.
• Able to deal with multiple tasks and prioritise.

Desirable Criteria:

• Knowledge of Patient Transport Services.


• Experience of working in confidential environment.


• Geographical knowledge of the local area to be worked within.

Covid vaccinations are preferred