Application Support - Senior Team Member

Kick ICT Group
Kick ICT Group is one of the fastest growing providers of IT Services in the UK, with a talented and highly skilled team that provide outstanding service and value to our customers.

Founded in 2015, we have enjoyed significant expansion through a combination of organic growth and a successful M&A strategy.

Combining over 40 years of expertise and service from respected industry players, Castle and Talon, our four divisions, Technical, Dynamics, Infor and Communications allow us to deliver tailored expertise to each client.

We pride ourselves on our commitment to providing outstanding IT solutions, services and support. Yet we believe that it's how we work with people that is most important to us.

You can trust in our expertise.

The Role

Base Location

Bellshill Hybrid or fully remote

Salary

Depending on skills and experience

Working Pattern

Permanent | Full-time (35 hours per week)

Role Description
The objective of this role is to provide first class levels of business application support to our customers via telephone, e-mail and remote connectivity.

This role would suit an Infor Consultant who is looking to work as part of a support team where the cases are constantly changing rather than working on long term projects and someone who is perhaps looking for a fully remote role. We would consider consultants who have experience in other financial application solutions similar in scope and capability to Sunsystems. However, the salary would reflect experience and the requirement to bring the candidate up to the required level of knowledge on our product stack.

In this role there will be progress milestones, appraisals and associated salary increments once defined objectives are met.

What do I need?

• Excellent written and verbal communication skills.
• Customer focused.
• Enjoys problem solving.
• Understands business priority and urgency and acts with appropriate response times.
• Self-motivated and a quick and independent learner.
• Past use of CRM (Customer Relationship Management) Systems is desirable but not essential.

Product Knowledge which includes some of most of the following software applications:

• Infor Sunsystems v4, v6 including SSRS
• Infor Query and Analysis v10, v11
• Infor d/EPM (formerly Infor BI)
• Professional Advantage Companion Products to Sunsystems (B4B, Ipos, Collect, Advanced Inquiry, Bank Reconciliation, Making Tax Digital, Contract Billing)
• Crystal Reports
• Qlik
• 3rd part P2P Systems and integration with Sunsystems

Key Responsibilities

• Provide quick and efficient business application support to our customer base via telephone, e-mail and remote connectivity which will enable our clients to use their business software to its best advantage and to maintain continuity of use.
• Consistently delivering a high level of customer service.
• Maintaining a high level of personal product knowledge, requesting additional training as required.
• Building good working relationships with customers, colleagues and suppliers.
• Taking ownership of cases and issues.

Benefits

• Competitive salary
• 30 days annual leave (plus a birthday holiday)
• Additional Service Days
• Group personal pension plan
• Private medical insurance scheme
• Hybrid Working
• Life cover (2 x final salary)
• Cycle to work scheme

Kick ICT Group recognise the value of a diverse workforce and are committed to making our working environment inclusive for all.

Job Type: Full-time

Salary: Up to £40,000.00 per year

Benefits:

• Life insurance
• On-site parking
• Private medical insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application question(s):

• Will you now or in the future require sponsorship for employment visa status?

Work authorisation:

• United Kingdom (required)

Work Location: Hybrid remote in Bellshill, ML4 3NJ