Customer Service Representative

We Are Searching For An

experienced Customer Service Representative at our Eureka facility.

Primary Responsibility

Primary

Duties And

Responsibilities

Act as the face of Maxcess to customers, while managing the needs of the customer through all channels.

Manage all quote and order requests within one hour of receipt from customer or prospect.

Recommend best product based on customers’ business application and technical

requirements.

Duties And

Responsibilities

Provide the best-in-class customer service to internal and external customers. Configure, communicate, and follow-up on verbal or written quotations to secure orders Configure & process new orders in a timely manner and strive towards an overall reduction of order entry processing time Enter die line requests, tech support, engineering, and drawing requests. Educate customers about terminology to improve order entry process and customer satisfaction. Promote collaboration with engineering and manufacturing to meet customers’ expectations by providing a complete drawing package. Support the manufacturing facility’s efforts to maximize revenue on a monthly, quarterly, and yearly basis by driving down units on shipping hold. Work with other Departments to manage return authorizations, customer concessions, milestone billing, and overdue invoices. Monitor expedited shipment dates to ensure customer

requirements are met Ensure customer files and notes in CRM are current and up to date. Identify trends in customer satisfaction or dissatisfaction and communicate with Account Managers and Management as needed. Contact customers following sales to ensure customer satisfaction. Cultivate an open communication environment. Meet assigned revenue objectives. (Quota) Provide all necessary competitive information regarding price targets and production

locations. Promote waste minimization, energy conservation, and other efforts to meet environmental objectives Other

duties as assigned to meet departmental and Company objectives.

Required

Qualifications

Bachelor's degree (B.A.or B.S.) from four-year college/university in business, sales, or engineering, and minimum two years’

experience acting as a customer service representative configuring products or parts

Or

GED/high school diploma with a minimum of four years’

experience acting as a customer service representative configuring products or parts Ability to sit for extended periods of time Able to wear personal protective equipment (if entering designated manufacturing areas)-safety shoes, safety glasses, hearing protection, etc. Position located in Eureka, MO Hybrid office / work from home opportunity following training period

Job

Qualifications And

Experience

Excellent Organizational

skills Self-motivation to own complicated tasks with minimal supervision Basic mechanical aptitude and ability to read dimensional prints Ability to problem-solve and handle rejection while maintaining professionalism and motivation Willingness to constantly learn new processes, terminology, and products Proficiency in basic algebra Good verbal and written communication

skills Proficiency in Microsoft Word, Outlook, and Excel Salesforce and/or Oracle CRM

experience are a plus

Experience in an industrial or manufacturing environment is a plus Tag and Label industry knowledge and

experience are a plus

Salaried Non-exempt

Our company provides equal employment opportunities (

EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.