Customer Service/Admin Assistant

Salcura Natural Skin Therapy makes highly effective and natural products for anyone suffering from allergic skin conditions. Originally developed by Dr Martin Schiele, a bio-medical scientist, the Salcura range has helped people with their skin for over 10 years.

Salcura Natural Skin Therapy is part of a holding company, with two sister-brands, Rosalique Skincare and Anicura Natural Pet Solutions. Salcura is sold online and offline in retailers like Holland & Barrett, and is sold internationally in countries like Ireland, the Netherlands and Denmark.

• Ensure premium customer service for all inbound calls, chat and emails, both from customers as well as our stockists.
• Manage Online Marketplaces like Amazon and E-Bay for all brands.
• Provide advice, answer questions and promote our brands in every interaction.
• Place orders, resolve technical queries and undertake associated administrative activities.
• Support other departments in the business where possible.

• Must have minimum one year experience in office-based Customer Service in the Cosmetics/ Beauty/ Skincare industry.
• The desire to exceed customer expectations and ability to take ownership of issues.
• Excellent communication skills both written and verbal.
• The ability to prioritise and manage the workload effectively, have a flexible approach, be able to work independently, but also a team player.
• Ideally you will have a genuine interest specifically skincare and cosmetics.
• Comfortable with being on the phone, pro-actively speaking to customers, suppliers and stockists
• You will need to be confident, speak English fluently and feel comfortable working in a dynamic environment.
• Strong problem-solving and organisational skills.
• A real can-do go getter attitude, who is willing to learn and grow with and within the organisation, continuously striving to improve oneself and the business.

Job Types: Full-time, Permanent

Salary: £20,000.00-£25,000.00 per year

Benefits:

• Company pension

Schedule:

• Monday to Friday

Application question(s):

• Why would you like to work for Salcura Natural Skin Therapy?

Language:

• English (required)

Work Location: Hybrid remote in London